Analisis Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Kepuasan Pengguna SIMKAH Web pada KUA Kecamatan Kembangan Kota Jakarta Barat Analysis of System Quality, Information Quality, and Service Quality on User Satisfaction of Simkah Web at KUA Kembangan District West Jakarta City

Main Article Content

Destyanah Husein
Sugeng Santoso
Muamar Muamar
Ahmad Nasrullah

Abstract

The purpose of this study was to analyze system quality, information quality, and service quality on SIMKAH Web user satisfaction. The research type used was descriptive quantitative. The method employed was by using a questionnaire with 77 respondents. They were people who register through SIMKAH Web and KUA employees who operate SIMKAH Web at the Office of Religious Affairs (KUA) Kembangan District, West Jakarta. The questionnaire used Likert interval scale and the data processing implemented SPSS 25 software program. The data analysis techniques cover the validity, reliability, assumption testing and multiple linear regression analysis. They measure the effect of independent variables, namely system quality, information quality, and service quality on the dependent variable, namely user satisfaction. The results showed that (1) system quality had a notable effect on user satisfaction, (2) information quality had a significant effect on user satisfaction, and (3) service quality had a meaningful  effect on user satisfaction.

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How to Cite
Husein, Destyanah, Sugeng Santoso, Muamar Muamar, and Ahmad Nasrullah. “Analisis Kualitas Sistem, Kualitas Informasi, Dan Kualitas Layanan Terhadap Kepuasan Pengguna SIMKAH Web Pada KUA Kecamatan Kembangan Kota Jakarta Barat: Analysis of System Quality, Information Quality, and Service Quality on User Satisfaction of Simkah Web at KUA Kembangan District West Jakarta City”. Jurnal Bimas Islam 15, no. 1 (July 28, 2022): 33–64. Accessed November 29, 2022. https://jurnalbimasislam.kemenag.go.id/jbi/article/view/588.
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